We will always aim to delivery your order to you 7 days after full payment is received and cleared, should be we unable to do this for whatever reason, i.e. weather conditions etc, we will notify you within 72 hours of your order.
In the rare event that your order is damaged during transit, we will happily accept the item returned and offer a full refund or exchange the item for another of the same value.
We always offer free pick up from our premises should you wish to collect the item you self. In this case The Soap Loaf Company cannot accept the item returned.